Refund policy

Welcome to Degron. We value customer satisfaction and aim to provide a fair and transparent return process. Please review the policy below carefully before making a purchase from degron.shop.

1. Return Eligibility

Customers may request a return within 30 calendar days after receiving their order.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.
  • All original packaging, tags, accessories, and inserts must be included.
  • The product must not show signs of misuse, damage, washing, or alteration.
  • Proof of purchase or order confirmation must be provided.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Personalized or custom-made products
  • Gift cards
  • Final sale or clearance items
  • Products damaged through improper use
  • Hygiene-sensitive items where applicable

3. Return Process

To initiate a return request, please contact our support team before sending any item back.

Email: info@degron.shop

Please include:

  • Full name
  • Order number
  • Reason for return
  • Photos (if the item arrived damaged or incorrect)

Our team will provide return instructions once the request is reviewed.

4. Refunds

After the returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Original shipping fees are generally non-refundable unless the issue was caused by our error.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide clear photographs of:

  • The item received
  • Packaging
  • Shipping label

We will work promptly to resolve the issue through replacement, refund, or another suitable solution.

6. Return Shipping Costs

  • Customers are generally responsible for return shipping costs unless the return is due to our mistake.
  • We recommend using a trackable shipping service, as we are not responsible for lost return parcels.

7. Late or Missing Refunds

If you have not received your refund yet:

  • Check your bank account again
  • Contact your credit card provider
  • Contact your bank for additional processing information

If you still require assistance, contact us at info@degron.shop.